Refund policy

Consumer purchases

If you buy as a consumer, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without giving a reason.

Email info@missearrings.com with your name, order number and a clear statement that you wish to withdraw. You may also notify us by post: Laura Serra Ramírez — Miss Earrings, Calle Aragón 5, 2.º C, 07800 Ibiza, Illes Balears, Spain.

How to request and send a return

1. Tell us your decision: email info@missearrings.com within 14 calendar days of receiving your order, giving your name, order number and the items you wish to return. You may use the form at the end of this policy or any unequivocal statement. You do not need to give a reason or obtain prior authorisation to exercise your right of withdrawal.
2. Prepare the parcel: protect the items for transport and include your order number so we can identify your return. Keep the sterile seal on piercing earrings intact. Opening the outer shipping box is not the same as unsealing the product.
3. Send it within the deadline: send the items without undue delay and no later than 14 calendar days after notifying us of your decision. Send them to: Miss Earrings — Laura Serra Ramírez, Calle Aragón 5, 2.º C, 07800 Ibiza, Illes Balears, Spain. The deadline is met if you send the goods before it expires. Keep your proof of postage.
4. Return costs: the customer pays the direct cost of return postage when returning an order because they have changed their mind. We do not charge a penalty for exercising the right of withdrawal. Faulty, damaged or incorrect products are handled as set out below, with necessary costs covered by Miss Earrings.
5. Refund: we will refund you as described in the “Refunds” section, using the same payment method unless expressly agreed otherwise. We may withhold the refund until we receive the goods or proof that you have returned them, whichever happens first.

Return the complete items, protected for transport and preferably in their original packaging. You are only responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. The hygiene exception is explained below.

Hygiene exception

Piercing earrings are supplied in a cassette with a sterile seal. You can request a return within 14 calendar days of receipt if they are unopened, with the sterile seal intact and in perfect condition. Once that seal has been opened, returns for a change of mind are not accepted for health and hygiene reasons, because the sterility of the product can no longer be guaranteed.

The hygiene exception applies only to goods supplied sealed which are unsuitable for return for health or hygiene reasons and have been unsealed after delivery. Opening only the outer shipping box does not remove the right of withdrawal. If the hygiene seal remains intact, or the conditions for this exception are not met, the general withdrawal rules apply.

This exception does not limit your rights if the product is faulty, does not match your order or is otherwise not in conformity.

Faulty, damaged or incorrect products

If you receive a faulty, damaged or incorrect product, contact info@missearrings.com as soon as possible, including your order number and photographs where possible. Miss Earrings will cover the necessary collection or return costs and provide repair, replacement, a price reduction or a refund, as appropriate, without affecting your statutory rights.

Refunds

Where a withdrawal refund is due, we will reimburse the payments received, including the cost of the standard delivery option originally chosen, within 14 calendar days of your notification. We may withhold reimbursement until we receive the goods or you provide proof that you have returned them. Refunds are made using the same payment method as the purchase unless expressly agreed otherwise.

Additional costs incurred by choosing a delivery option more expensive than standard delivery are not refundable. For partial returns, original delivery charges will be refunded only where legally required.

Order cancellation

You may request cancellation by emailing info@missearrings.com. If the order has not yet been prepared or dispatched, we will try to cancel and refund it. If it has already been sent, the applicable returns procedure will apply.

Professional purchases and pharmacy-only exchanges

Purchases by pharmacies, midwives, nurses and other professionals for their business activity are not subject to the consumer right of withdrawal.

The commercial product-exchange programme is available exclusively to pharmacies with approved access during the six months following purchase. Miss Earrings may authorise an extension after reviewing a request. Midwives, nurses and other professional profiles do not participate in this programme.

Products may be exchanged for others of the same value. Products, seals, labels and boxes must be complete, unopened and in perfect condition, as received. Requests must be approved before products are sent; collection and shipping costs will be communicated before processing is confirmed. This programme does not limit applicable rights regarding faulty, incorrect or non-conforming goods.

Model withdrawal form

To Laura Serra Ramírez — Miss Earrings, Calle Aragón 5, 2.º C, 07800 Ibiza, Illes Balears, Spain; info@missearrings.com:

I hereby notify you that I withdraw from my contract of sale for the following goods: [product]. Order number: [number]. Ordered/received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature (only if submitted on paper): [signature].

Contact: info@missearrings.com · +34 630 64 60 30.

This update does not change statutory rights or conditions previously agreed for earlier purchases.