Terms of service

1. Identification and scope

These conditions regulate purchases made in www.missearrings.com. The store is owned by Laura Serra Ramirez, NIF 47255154K, under the trade name Miss Earrings, with address at Calle Aragón 5, 2.º C, 07800 Ibiza, Balearic Islands, Spain. Contact: info@missearrings.com and +34 630 64 60 30.

By placing an order, the buyer declares that he or she has the legal capacity to contract and accepts these conditions, the shipping policy and the applicable returns policy. Data processing is explained in the Privacy Policy; The purchase does not imply consent to advertising.

2. Products and information

Miss Earrings ensures that the descriptions, photographs, materials, measurements and colors are accurate. Images may have small color variations depending on the screen. The collection includes stainless steel earrings, models finished in 24 carat gold on stainless steel and titanium references. The material, finish and measurements of each reference are indicated in its file. Miss Earrings does not present its products as surgical steel.

The essential features and applicable price are displayed before confirming the order.

3. Prices, taxes and payment

In the public store, prices are shown in euros and include applicable taxes. Shipping costs are shown separately before checkout.

In the professional catalog, wholesale prices and the tax treatment indicated during the purchase process apply. The total amount, taxes and transportation are detailed before payment.

Individual purchases are paid using the methods available at checkout. Professionals with agreed SEPA debit can complete the order without online payment; Miss Earrings will process the debt in accordance with the mandate and accepted conditions. The order is considered accepted when Miss Earrings sends the corresponding confirmation, without prejudice to payment checks, availability or possible obvious price errors.

The store uses Shopify to provide e-commerce services. Shopify receives and processes data related to store use and purchases. The processing related to personalization, analysis and advertising functions, as well as the communication of data to providers who may be located in other countries, is explained in the Privacy Policy. You can consult the Shopify consumer privacy policy and manage your rights against this platform in your privacy portal.

4. Availability

In the public store, a product out of stock cannot be purchased. The customer can request a replenishment notice and will receive a communication when stock is available again, as long as they have correctly provided their email and keep the request active.

In the professional area, products indicated as “On the way” or available to order can be purchased with a delivery time of up to two months. This condition is informed before formalizing the order.

If an unforeseen unavailability occurs after the purchase, we will contact the buyer to offer an alternative or a refund of the corresponding amounts.

5. Conditions of the professional area

Access to the professional catalog requires a Miss Earrings approved account and is reserved for pharmacies, midwives and other authorized professionals. Access and professional pricing are personal to the approved company.

For the first order from a pharmacy intended to fill the display, it is mandatory to select 48 different SKUs, with at least one unit of each reference. There is no minimum quantity per SKU and subsequent orders do not require replacing the entire display: they can include only the necessary models and quantities.

Professionals can choose a pre-designed display or freely make their selection. Miss Earrings offers free training and the welcome pack includes a self-copying pad, according to the conditions communicated for the first implementation.

Purchases made by pharmacies, midwives, nurses or other professionals for their business activity are not subject to the right of withdrawal provided for consumers.

The commercial referral change program is available exclusively to pharmacies with approved access, for six months following purchase. Miss Earrings may authorize an extension of the deadline after evaluating each request. Midwives, nurses and other professional profiles do not participate in this program.

The references are exchanged for others of the same amount. The products, seals, labels and boxes must be complete, unopened and in perfect condition, just as they were received. The request must be approved before the products are shipped; Collection and shipping costs will be communicated before confirming processing. This program does not limit the rights applicable for defective, incorrect or non-conforming products.

6. Shipping and delivery

The applicable destinations, costs and deadlines are detailed in the Shipping Policy and during checkout. The buyer must provide a complete and correct address. Miss Earrings is not responsible for delays resulting from erroneous data, absence of the recipient or causes of force majeure, without prejudice to the applicable legal rights.

7. Returns, withdrawal and warranty

Returns and consumers' right of withdrawal are governed by the Returns and Refunds Policy. The hygiene exception only applies when the legal requirements explained in the Returns and Refunds Policy are met; does not limit rights due to defect, error or lack of conformity.

Consumers have the legal guarantee applicable to new goods, currently three years from delivery for lack of conformity, in accordance with Spanish regulations. The legal warranty does not cover damage caused by normal wear, improper use, knocks or incorrect handling. A use incident does not eliminate protection against a lack of conformity that is independent of it.

8. Use of the site and intellectual property

The texts, photographs, designs, logos, brands and other content on the site belong to Miss Earrings or are used with permission. Its reproduction, distribution or exploitation is not permitted without prior consent, except for legally authorized uses.

You are not permitted to use the site fraudulently, introduce malicious code, interfere with its operation, or attempt to access restricted areas.

9. Responsibility

Miss Earrings is responsible for compliance with its legal and contractual obligations. Nothing in these conditions excludes or limits inalienable rights of consumers. Uninterrupted availability of the site is not guaranteed when there are technical tasks, third-party incidents or causes beyond our control.

10. Legislation, complaints and contact

These conditions are governed by Spanish legislation. In contracts with consumers, any conflict will be submitted to the competent courts in accordance with consumer protection regulations, including the jurisdiction of the consumer's domicile when applicable. In exclusively professional relationships, the jurisdiction that is legally valid or that agreed upon by the parties will apply.

For questions or complaints, write to info@missearrings.com, call +34 630 64 60 30 or send a communication to Calle Aragón 5, 2.º C, 07800 Ibiza, Balearic Islands, Spain. Consumers can request a complaint form and go to the competent public consumer organizations.

Last update: September 10, 2026.

This update does not change the legal rights or conditions previously agreed to for previous purchases.