Shipping policy
Delivery scope
We make shipments for individuals to the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla, with the rates indicated below.
Rates for private purchases
- Peninsula and Balearic Islands: €4.90 for purchases below €60.00. Free shipping on purchases of €60.00 or more.
- Canary Islands: €10.90 for retail customers on all islands, including Tenerife.
- Ceuta and Melilla: €50.00 for purchases less than €150.00; €25.00 for purchases from €150.00 to €249.99; free shipping for purchases of €250.00 or more.
There is no minimum order for the public store. The shipping fee is calculated based on the delivery address and displayed before confirming payment.
Rates for professional purchases
- Peninsula and Balearic Islands: €15.00. Free shipping when the net subtotal of products exceeds €150.00.
- Canary Islands: €50.00. Free shipping when the net subtotal of products reaches €250.00.
For individuals, the limit is calculated on the amount of the products after discounts, not including shipping costs. For professionals, it is calculated on the net subtotal of products after discounts and before taxes and shipping.
Preparation and delivery time
Orders for products in stock are prepared after payment is confirmed or, for professionals with agreed SEPA debit, in accordance with the agreed collection conditions. The specific deadline may vary depending on the destination and carrier and, when available, will be shown at checkout or in the shipping confirmation. Unless another deadline has been expressly agreed, orders to consumers will be delivered without undue delay and, at most, within 30 calendar days following the conclusion of the contract.
In the professional area, products marked as “On the way” or available upon request may have a delivery time of up to two months. The rest of the order can be sent together or in separate shipments, as agreed with the pharmacy or professional.
The deadlines are estimates when they depend on the carrier. If a relevant delay occurs, we will inform the buyer and apply the legally applicable rights.
Tracking
When the transport service allows it, you will receive an email with shipping confirmation and tracking information. Also check your spam folder and confirm that the email indicated in the order is correct.
Address, failed delivery and reshipment
The buyer must provide a complete and correct address and ensure that someone can receive the package. If the order is returned due to an incorrect address, repeated absence or lack of collection, we may charge the actual cost of a new shipment. This does not limit the rights of the consumer when the incident is attributable to Miss Earrings or the contracted carrier.
Canary Islands, Ceuta and Melilla
For retail customers, shipping to all Canary Islands costs €10.90. The rates listed above continue to apply to Ceuta and Melilla, with free shipping on product purchases of €250.00 or more after discounts, excluding shipping.
Damaged or not received packages
If the packaging arrives visibly damaged, inform the carrier and contact us as soon as possible at info@missearrings.com, including the order number and photographs. If the tracking appears as delivered and you have not received the package, please notify us to open the corresponding investigation. These recommendations do not reduce the deadlines or legal rights of the buyer.
Exclusive changes for pharmacies
The referral change program is reserved for pharmacies with approved access. It requires prior authorization and that the products, seals, labels and boxes are complete, unopened and in perfect condition. The collection and shipping costs will be communicated before confirming the procedure. If the product is defective or has been sent in error, Miss Earrings will bear the necessary costs, also for other customers.
Contact: info@missearrings.com · +34 630 64 60 30.
Last update: September 20, 2026.
This update does not change the legal rights or conditions previously agreed to for previous purchases.